Return & Refund Policy

# 🔄 Refund & Return Policy – ZipLance

**Effective Date:** \[ Date - 22/09/2025]

At **ZipLance**, customer satisfaction is our priority. However, to ensure fairness and quality service, we only accept returns or refunds in the following cases:

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### 1. Eligible Reasons for Return/Refund

* Wrong item delivered

* Damaged item received

* Expired product delivered

⚠️ **Note:** We do **not accept returns or refunds** if the customer changes their mind after purchase.

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### 2. Return/Refund Process

* You must contact us within **24 hours of delivery** with your **Order ID** and **photo proof** of the issue.

* Once verified, we will replace the product or issue a refund.

* Refund will be processed to your original payment method within **4–5 business days**.

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### 3. Non-Returnable Items

* Opened or used products

* Perishable goods (unless damaged or expired on delivery)

* Products without proof of damage/issue

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### 4. Contact Us

For return/refund requests:

📧 Email: **[nareshchoudhary7063@gmail.com](mailto:nareshchoudhary7063@gmail.com)**

📞 Phone/WhatsApp: **7022638895**

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